Lost-in-transit requests must be submitted to SHENZHENAUDIO Support within 4 months of the date of shipping or before the courier archives the tracking information. If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please submit a support ticket from your transactions page and we can look into the order with the courier. Please keep in mind that these are rough estimates and shipments can be delayed due to unforeseen circumstances, like postal strikes or severe weather. Other countries not listed above: 3 to 6 weeks from the date of shipping International customers can expect longer shipping times, depending on the country in which they live:Ĭanada: 1 to 3 weeks from the date of shippingĪustralia, New Zealand, Germany, France, and the UK: 2 to 4 weeks from the date of shipping To determine if your order is eligible for shipment to PO boxes or an APO/FPO address, please contact SHENZHENAUDIO Support.įor customers in the continental United States:ĥ to 14 business days from the date of shipping If an item weighs more than 9 pounds, we won’t be able to ship to these addresses because of our current courier agreements. The ability to ship to PO boxes or an APO/FPO address depends on the item's weight.

This is why we constantly negotiate with existing shipping partners for lower rates and actively test new couriers for potential opportunities. Our goal is to provide our customers with the best shipping experience possible at a reasonable cost. If you have any feedback, suggestions, or problems with the courier of your shipment, please feel free to submit a support ticket via the 'Contact Us' button below. Given the amount of shipping partners we work with and the vast coverage area we serve, there are likely regions with much longer transit times than others. Customers may also be subject to a restocking fee of up to 20 percent of the product cost. If a customer would like the order reshipped, they’ll be charged a reshipment fee.

Worldwide Free Shipping on SHENZHENAUDIO, Please allow 1-3 business days for conduct Quality Control in order to ensure the products quality.

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